Refund & Return Policy

Last Updated: September 4, 2026

Thank you for shopping with BioVeda Health. We value your trust and strive to provide quality Ayurvedic and herbal wellness products.

This Refund & Return Policy explains the circumstances under which orders may be cancelled, returned, replaced, or refunded when purchased through biovedahealth.in.

1. Order Cancellation

Customers may request cancellation of an order before it has been shipped.

To request cancellation, please contact our customer support team as soon as possible with your order number and registered contact details.

Once an order has been shipped or handed over to our delivery partner, cancellation may no longer be possible.

If an eligible cancellation is approved, the refund will be processed to the original payment method used for the purchase.

2. Return Eligibility

Due to the nature of our Ayurvedic and herbal wellness products, returns are accepted only in specific circumstances.

A return or replacement may be considered if:

• You received a wrong product.

• The product received is damaged or broken.

• The product received is defective.

• The product is missing from your order.

• The package received is materially different from what was ordered.

Any issue with an order should be reported to us within 48 hours of delivery.

Products must be unused, unopened and in their original packaging wherever applicable.

3. Products Not Eligible for Return

For hygiene, safety and product-quality reasons, we generally do not accept returns for:

• Products that have been opened or used.

• Products damaged after delivery due to customer handling.

• Products without their original packaging, label or seal.

• Products returned after the applicable return-reporting period.

• Products purchased through unauthorized sellers or third-party channels.

• Products where the customer simply changes their mind after opening or using the product.

This restriction does not affect any rights available to customers under applicable law.

4. Damaged or Incorrect Product

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.

For faster resolution, please provide:

• Order number

• Customer name and registered phone number

• Clear photographs of the product

• Photograph of the outer shipping package

• Photograph of the shipping label

• A short description of the issue

We may request additional information or evidence where reasonably necessary to verify the issue.

After verification, we may offer a replacement, refund, or other appropriate resolution, depending on the circumstances and availability of the product.

5. Refunds

Once your refund request is approved, the eligible refund will be initiated through the applicable payment method.

For prepaid orders, refunds will generally be processed to the original payment method used for the transaction.

The time taken for the refund to reflect in your account may depend on your bank, card issuer, payment gateway or other payment provider.

Shipping charges, payment processing charges or other non-refundable charges, where applicable and legally permissible, may not be refundable.

6. Refund for Undelivered / Failed Delivery Orders

If an order cannot be delivered due to reasons attributable to the customer, such as:

• Incorrect or incomplete shipping address

• Incorrect phone number

• Customer unavailable at the delivery address

• Repeated refusal to accept the shipment

• Failure to respond to delivery attempts

the order may be returned to our facility by the courier partner.

For prepaid orders, any refund will be considered after the shipment is received/processed by us and may be subject to applicable shipping or logistics costs, where legally permissible.

7. Return Shipping

If the return or replacement is due to an incorrect, damaged or defective product supplied by us, BioVeda Health may arrange or reimburse reasonable return shipping costs, subject to verification.

If a return is approved for another reason, the applicable return shipping cost may be borne by the customer.

8. Replacement Policy

Where a replacement is approved, we will attempt to dispatch the replacement product as soon as reasonably possible, subject to product availability.

If the same product is unavailable, we may offer an alternative resolution, including a refund where applicable.

9. Refund Processing Time

After approval of a refund, we generally initiate the refund within 5–7 business days.

The actual time for the amount to appear in your bank account, card, UPI account or other payment method may vary depending on the payment provider or financial institution.

10. Sale and Promotional Orders

Products purchased during promotional offers, discounts or special campaigns may be subject to additional terms mentioned on the relevant product page or promotional offer.

However, any applicable consumer rights relating to defective, damaged, incorrect or otherwise non-conforming products will remain subject to applicable law.

11. How to Request a Return or Refund

To request a return, replacement or refund, please contact BioVeda Health through the contact details provided on our website.

Please include:

Order Number:
Name:
Registered Phone Number:
Email Address:
Reason for Request:
Photographs/Videos, if applicable:

Our support team will review the request and inform you about the next steps.

12. Fraudulent or Abusive Refund Requests

BioVeda Health reserves the right to investigate refund and return requests where there is reasonable evidence of fraud, misuse, repeated false claims, product tampering or other abuse of the return/refund process.

Any decision will be made subject to applicable law.

13. Changes to This Policy

BioVeda Health may update or modify this Refund & Return Policy from time to time.

The updated version will be published on this page with the revised "Last Updated" date.

14. Contact Us

For questions regarding refunds, returns, cancellations or replacements, please contact BioVeda Health through the contact information available on biovedahealth.in.

Website: biovedahealth.in

We are committed to resolving genuine customer concerns fairly and providing a smooth shopping experience.

BioVeda Health
Ayurvedic & Herbal Wellness Products